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Made4Biz Security Inc - Our Business Values
 

Made4Biz Security has set utmost customer satisfaction as our key value, because it is the most important factor in our business growth. The following are the key means by which we implement that goal:
 
  • Precise definition of customer requirements.
    • Our customers take an active part in determining our product development strategy
    • Our advisory committee, which includes key industry figures, provides additional input

  • Superb products to meet customer requirements

Our open, methodical and controlled software development process ensures full coverage of customer’s functional requirements and customer-centric ease-of-use.
  • Reliable products incorporating the best software engineering principles

A rigorous software-development life cycle and quality assurance procedures ensure that  Made4Biz Security products are as exceptionally reliable as they are innovative. 

  • Sound customer-centric business culture

Customer-centric business culture means that everything we do, from approaching prospective customers through supporting the life-cycle of the product at the customer site, is implemented in a professional manner with the welfare of the customer in mind. Made4Biz Security is committed to go the extra mile to ensure full customer satisfaction.

  • Product implementation:
    • User-friendly implementation facilities are embedded in our products
    • Professional implementation services

  • Installed product life cycle management.

    • Customer support

      • First tier support
        • First tier support is usually provided by our local business partners.
        • Partners provide the customer with rapid answers to product installation and usage issues.
        • Partners provide liaison between the customer and the company for all issues relating to defect repair and product enhancements.
        • Time-to-response to a customer call is within maximum of 4 working hours.

      • Second tier support

        • Second-tier support is implemented by Made4Biz Security
        • Second tier support includes defect repair if and as required
        • Second tier support may include enhancing product functionality beyond planned product version releases. This activity is customer-centric and is done in cooperation with the customer.
        • Made4Biz Security is committed to begin processing defect reports within 24 hours of the initial report, and to continue working on the report continuously until full resolution.
        • Full resolution means that the defect repair has been installed and works to the full satisfaction of the customer.

    • Implementation Consulting

      • Made4Biz Security policy is to provide implementation consulting through local business partners. However, Made4Biz can also provide implementation services directly.

    • Customer-driven product development

      • Customer input to product enhancements is a vital part of Made4Biz values and philosophy, hence our continuous encouragement of customer-company dialog.

    • Additional support requirements

Made4Biz Security does everything we can think of to provide world-class support to its customers. However, if you identify an area that needs improvement, our CEO would appreciate it if you shared your insights with him, so he can take decisive measures to meet your requirements. Please take the time to contact him directly at:

Mr. Ilan Meller

CEO

Made4Biz Security Inc.

Email: ilan@made4biz.com

Direct: +972 3 635 8822

Mobile: +972 54 470 4008

The Made4Biz Security team hopes that you find that our business values meet your needs. We thank you for putting your trust in us.

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